Highly recommend Harbourside Pet Creamations.
We lost our much loved beautiful boy Jack.
Alby was extremely sincere, caring and professional throughout this difficult time. From the intial phone call, to picking Jack up from our home. He talked us through each part of the process and return him straight back to our home.
Thank you Alby and Rachael for your service it was very comforting knowing he was in caring hands.
We will be using your service again and highly recommend you for others wanting to creamate their beloved fur babies. Shai and family.

Bella and Belvedere

"We're deeply grateful for the compassionate care Alby and Rachel from Harbourside Pet Cremations provided during our time of grief. Their love, devotion, and tenderness helped us navigate the loss of our beloved furbabies. Their professionalism and gentle approach made a difficult situation more bearable. Alby and Rachel truly understand the bond between pets and their families, offering a sense of comfort and peace. We highly recommend their services to anyone in need of compassionate and caring support during a difficult time. Thank you, Alby and Rachel, for your kindness and dedication."

Words cannot describe how kind These people are, the way they took care of my little Angel Alice, treating myself and my family, as if they were also part of the family grieving a loss, alby drove all the way to port Macquarie from coffs harbour the next morning and sat with me to grieve and finally take her away, they listened soo well to all my instructions on how I wanted everything to be taken care of.

I can't thank them enough and highly recommend them to anyone that when time does come around they're the ones you know will have you're family member taken care of with utter most respect 🖤🖤🖤🙏🙏🙏♥️♥️♥️

Amazing people honestly could not be more grateful for the service and care that have provided my fur baby frank

I found Harbourside pet & equine cremations when I was making a plan for the chance something happens to one of my horses when he goes on lease, a few weeks later I lost my gorgeous cat, Salem🐈‍⬛ suddenly and unexpectedly. I was absolutely devastated 💔but Harbourside was my first call. The moment Alby answered my call he was understanding and compassionate to my partner and myself as we babbled incoherently through the phone between tears, his support and gentleness truly meant the world in that moment.

Rachael and Albys patience and understanding took away so much of the stress in an already difficult time. When Salem was picked up we knew immediately that he was in the right hands. They handled Salm like he was their own, treating him with so much care and dignity.
I don’t like to cry I front of others but it was impossible to hold it together, both Alby and Rachael gave us a safe and judgment free space to grieve.

We wanted a beautiful way to honour Salem and I couldn’t imagine a more perfect way to honour our boy than the packages offered by Harbourside.

We are endlessly grateful to them both for making this time feel less lonely and scary❤️‍🩹

Truly cannot recommend them enough and will definitely be using if them in future to honour our cherished companions when the unavoidable happens.

Thank you again!!🤍

Alby and Rachael of Harbourside Pet Cremations were delightful when assisting us with our little girls cremation. Very appreciated, thank you to you both.

A heartfelt thank you to Harbourside Pet & Equine Cremations for your exceptional care and compassion when we lost our beloved Bruce on Sunday, 22nd June 2025. Alby was amazing to deal with—gentle, respectful, and arrived within the hour to take Bruce into his care. By Tuesday evening, Bruce was back home with us, along with a precious paw print and a tuft of his fur.

Bruce was a true little warrior. At 6 years old, he suffered an accident that left him paralysed after herniating two discs in his back. With surgery, lots of love, and determination, we taught him to walk again. For the next 4 years, we tended to all his special needs and were gifted what we called bonus time—and we cherished every moment.

We’ve placed all his keepsakes into a shadow box to honour his memory with his urn.

Amazing service provided when I lost my baby girl. Alby, Rachel & Louise are such beautiful people, really caring & understanding. I sobbed my heart out & I could not fault the service they provided for my baby girl, I knew she was in good hands. I will be using them in the future when the inevitable happens. Thanks again for the beautiful support & service!!!!

Messaged harbourside on a Sunday morning after my precious BB died at 5am and they was fast to reply they could help. They also let me bring her to them to transfer her to there vehicle so my girl got one last ride in 4x4 she loved to be in so much. More than just a cremation service these guys actually care about your pet and how it affects you as a owner and the transfer just felt so calming and natural if i could describe it. He also took her fav toy and cremated it with her and in 2 days she was ready to come home and they brought it to my adress ! highly recommend these guys to take care of your pets cremation .

We contacted Harbourside Pet and Equine Cremations in the early hours of the morning after our beloved Labrador cross Monty died. They text back quickly to help us and arrange collection of our boy. When they arrived, they managed everything with absolute compassion and respect for our grief. Within a few days we had Monty’s ashes returned to us and this has given us a feeling of comfort as we know he is back where he belongs. It’s always difficult losing a loved pet, but the sensitivity and efficiency shown by Harbourside Pet and Equine Cremations was greatly appreciated.

A huge thank you to Alby & Rachael at Harbourside Pet & Equine Cremations. They are both the loveliest people you will meet. Alby was so diligent collecting my horse (Willow). They respected him, they took the time to ask about him, which show how much they care. I owned Willow for just shy on 28 years. When Willow was ready to be collected, Rachael & Alby gratefully honoured my request to collect him on Anzac Day (2025), which had marked 28 years on this date when I first picked up Willow. He was presented in a velvet bag inside a black box with gold ribbon with Willow's name. So a touching tribute for Willow. I would happily recommend Alby & Rachael's services to anyone. Thank you both again from the bottom of my heart.

Can't thank Alby and Rachael enough for the wonderful care they offered me when my little man Anton passed away at 0615 on a Sunday in my arms he was going to see his maker the next day but he did it in his time with me holding him.......Can you imagine how distraught I was after an hour of sobbing fortunately I had a friend visiting who comforted me.....She helped me work out what do next and with this we contacted Alby at Pet and Equine Cremations....left a message and in know time he called back and was so kind 😇 and compassionate....Alby came around not long after and was at my home 🏡 He gave me as much time with Anton and my other boy Trent got say his goodbyes with that I carried him down to his little van sobbing all the way placed him peacefully in the back got to touch him one my time and the shut the doors and he was on his very last road trip.....The next day Alby returned my boy in a beautiful urn plus paw prints some fur as well.....Am trying not to cry writing this.....Anton passed away in November I wanted to send a review earlier but I needed time......Thank You Alby and Rachael so appreciated 🥰 Pictures of Anton at 6mths and 18 years he grew up in Melbourne and got to retire in Coffs Harbour with lots of beach play 😁

Thank you Alby for taking such care with our beloved Zuli. It was such a sad time for us and we appreciated the care, support and service you provided. Thank you again.

They were prompt, respectful and did a great job with my best mate Scooby-Doo. Very pleased.

I highly recommend Harbourside Pet Cremations. From the very beginning they were so kind and understanding. Their service is top quality and their packages are great price for what you receive. I will be using them again in the future.

I had to say goodbye to my beautiful American Staffy Mahala on the 28th December. She was 13 and a half.
From the moment Alby answered my call he was so kind and compassionate, asking about her and saying how sorry he was. I arranged for her to be collected the day after she passed so I could have one more night with her.
When he arrived he was so thoughtful of my needs, asked if I was OK and said how beautiful and peaceful she looked. He explained the process of me helping him get her to the car, and that she would be coming back home to me within a couple of days. He even asked of I needed a hug which I did.
I am so greatful to have had Alby help me at such a traumatic and stressful time.

We recently had to say goodbye to my beloved pet, and I cannot express how grateful I am for the compassionate service provided by Harbourside Pet & Equine Cremations. The staff were incredibly friendly and understanding during such a difficult time. They took the time to walk me through the process and ensured that my pet was treated with the utmost respect and care. I truly felt supported and valued, making a painful experience a little more bearable. Thank you, Harbourside, for your heartfelt service. Would highly recommend you to all of our family & friends.

I have no hesitation recommending the wonderful services that Harbourside Pet & Equine Cremations provide. It is a sad and difficult time when you lose one of your four legged family members, but Alby and Rachael Koster provided me with a sense of care and respect for my horse and kept me informed of things every step of the way. I am entirely grateful for the service they offer and the long travel they undertook to bring home my Sam to his final resting place in Terrey Hills. I wish them well for the future, and a joyous Christmas & New Year ahead.

Excellent service provided by caring and compassionate people. They go above and beyond to make the process as easy as possible for you during a difficult time. Thankyou Alby and Rachael for getting our baby back to us so quickly.

Have now helped me with two of my best mates. Went out of there way to met my request. Returned my pups home in person.
Thanks so much

I can't thank Harbourside Pet Cremations enough for the compassionate, respectful and professional service they provided during such a difficult time. They took what felt like an overwhelming experience and made it as smooth and manageable as possible. I was kept informed throughout the process, which bought so much comfort. I am incredibly grateful for the beautiful keepsakes they provided of my beloved dog Bailey - thoughtful touches that mean so much. Thank you so much for your kindness and care.

Harbourside Pet Cremations were very efficient and very compassionate to deal with. They helped make a heart breaking loss easier when we lost our girl Nahla and took us through each step of each process with compassion and professionalism. They delivered our precious girl back to us within the expected time. We can’t thank them enough. We would highly recommend Harbourside Pet Cremations when dealing with your beloved pets.
Reguards
Kathy and Michael

I have just assisted Harbourside Pet Cremations with commercial finance, working with them was a pleasure. They had nothing but respect for me and our company, this truly reflects the people that you will be dealing with. I could not recommend this company enough due to their great communications and attitude.

Not a service people tend to think or talk about, but when it comes down to it, it means the world. We had our beloved dog put to rest, and these guys made sure to take care of her and get her back to us safely, politely and in a timely manner. I can’t recommend them more. We are so grateful to have our girl home.

We were very happy with the kind and caring service provided to us by Harbourside Pet & Equine Cremations after our beautiful Labrador passed away earlier this year. Emails were answered quickly which was very much appreciated as it was time sensitive. We had our pups ashes returned to us the very next day, which was so lovely and helpful for our grieving process. We would highly recommend Harbourside Pet & Equine Cremations, for their kindness, care and professionalism.

Alby and Rachael are so kind and thoughtful. They made a very difficult time for our family - both logistically and emotionally- so much easier. They treated our horse with the dignity and respect he deserved. I would highly recommend their service. Thank you so much, Alby and Rachael.

I don’t think there’s any other word to describe the service, than brilliant! The whole experience , from dropping off our beloved pet rabbit to picking up his ashes, was beyond expectation. We could not recommend Harbourside highly enough; beautiful people running a beautiful service. Thanks so much Alby and Rachel.

We lost my precious Ziggy recently. He was a beautiful soul, we miss his love and happy smiling face he will be forever in our hearts. It has been very comforting knowing that he was handled with the greatest of care and respect. Thank for you for this. And thank you for what you do.

Thank you very much for all of your assistance and kindness in regards to my beautiful Beagle Cookie. Albi and the team went above and beyond (no pun intended) with Cookie cremation.
God bless

Highly recommend Harbourside Pet & Equine Cremations, such caring and compassionate people.

A week ago our beautiful boy Yoshi passed away suddenly at home. I was on my own at the time and didn't know what to do. I called Alby and he helped me through a very difficult time with such compassion and kindness. He made the whole process so much easier. Thank you for your amazing service. I would recommend Harbourside Pet Cremations to anyone who has lost their beloved pet. They are treated with the kindness and respect they deserve.

Absolutely stoked with the service in our time of need so professional and quick
Everything we got back was beautiful and the best way to show our love to our beautiful little girl, thankyou so much!

Thank you for taking care of my Tammy on her final journey. Clearly you love animals and care deeply about their family. Your kindness, respect, empathy and professionalism is above and beyond. You made a tough time that little bit easier to bear.

A Heartfelt Thank You to Harbourside Pet & Equine Cremations

I recently had to make the very difficult decision to put my best friend of 29 yrs Ben; to sleep. His final day to spend with me was taken out of my control with him needing to be euthanised without delay and of course that fell on a Sunday.
Having an animal in your life for this length of time is a total blessing but as they age you do consider what you may need to have in place for when that time arrives. I had always wanted cremation for my best friend.
When I had to make the call, because of the timing/day, I thought my burial wishes for him had been taken away. I was now left in a place of panicked decision making trying to decide on a suitable and dignified option B.
An amazing work colleague of mine was quick to intervene, mentioning Harbourside Pet & Equine Cremations. She had personally used their services and reached out to Alby and Rachel to see if they could fulfil my wishes.

The compassion and care I received from Harbourside Pet & Equine Cremations was second to none. From the moment Alby introduced himself I felt like I just had another friend there helping me. I was treated with such kindness and respect. He truly understood how much Ben meant to me and handled everything with the utmost professionalism and sensitivity.
The team went above and beyond to ensure that my cremation wishes for Ben (an emergency Sunday callout) was their top priority and as a matter of fact handled it like they were grateful to be a part of his final journey irrespective of day/time.
I was informed of the process and reassured that my amazing boy would be back with me in due time.
My family who were present on that day we’re amazed at how Alby made us feel like family, honouring our grief and celebrating Ben in a way that brought us comfort. I’am so grateful for their incredible service and will forever remember the care they showed me during this extremely difficult time.
Thank you, Harbourside Pet & Equine Cremations for helping me say goodbye with dignity and love. You gave me a sense of peace that I will always cherish.

The loss of my beloved Spotty is devastating, he was 16 and is greatly missed, and handing him over to a stranger was hard, but I realised he was in kind hands and will be respected. The last thing I could do for my boy.

On returning home from being on holiday with our beloved Jeddy Boy, we knew we needed to contact Harbourside Pet Cremations promptly. From the 1st contact with Alby, he reassured us that he would be there in time to let us say our goodbyes. Alby is extremely caring and respectful to both you and your pet. He has a very calming presence and makes the whole process that much easier in coping with. They let you know what is happening, when, and let you know when you will have your beloved back. The love and detail of the service provided by both Alby and Racheal is something I will never forget, and this is the reason I would recommend their services to anyone. Thank you for caring and looking after our Jed in his finial journey.
Regards Vivienne & Lyn Chandler

Absolutely amazing, compassionate and professional, Rocky was treated with respect and care when collected from my family home On his collection from their home the warmth shown to me was exceptional. Rocky is sadly missed by his family and his fur mumma Xena. I highly recommend Harbourside Pet Cremation

Very prompt and caring pet cremation service. Highly recommended.

Alby and Rachel provided my family with great comfort and support when our best friend and companion, Ted, passed away. They are prompt with their service and I know that Ted was cremated on his own and he was treated with dignity and compassion. I would highly recommend Harbourside Pets and Equine cremations to all.

Alby & Rachael were so easy to talk to from my initial enquiry through to receiving my precious Tigers ashes. They kept me informed through out the cremation process and went above and beyond in making an upsetting time as easy as possible. They were respectful, kind, caring and understanding of my loss. They both went above and beyond to help me. For this I thank them both from the bottom of my heart.
I could not fault the service I was given and highly recommend Harbourside Pet & Equine Cremations.

I would like to say from the bottom of my heart and soul a very big thank you to Alby and Rachael for their patience and understanding throughout this very hard time that we are going through. They are beautiful people and the way they have handled everything for us has been above and beyond . I can not recommend these guys enough in your hour of need. Thank you again 🙏

Such a wonderfully caring experience. In the most difficult of times Alby and Rachael showed us so much compassion and thoughtfulness and made our little man's final journey very special.

Thank you so much for making a horrible time for us so much easier to deal with.
I highly recommend your service to all. Thanks again

I am so grateful to Alby and Rachael for their kindness during this process. On the heart breaking afternoon our Tinkerbell passed I made contact with Rachael, she made everything so easy for me during such a horrible time.

Alby drove 6hrs to come to us, he was so thoughtful and understanding. We sat with tinks for a little while, he just listened to me remembering all the happy times with tinks.

Today I had the pleasure of meeting Rachael in person when her and Alby delivered my sweet back home .
Amazing and kind people really do exist 💖

Very kind and helpful staff, very quick service

Mere words cannot convey the depth of our gratitude to Alby and Rachael at Harbourside Pet & Equine Cremations. Alby's prompt service and phenomenal compassion lifted and eased our broken hearts from enduring the abyss of grief. He afforded our senior retired worker 'Haywire', the utmost dignity and care. Haywire lived by his name, he worked hard, played hard, loved hard, and was a true-blue loyal mate. He passed in the midst of a two week holiday on the coast - his most recent happy place.
Alby and Rachael's outstanding service and swift return of Haywire to us, was so very much consoling and appreciated.
Our warmest thanks, L&J.

Our 13 y.o Border Collie Archie was a treasured member of our family and we wanted to celebrate his life in a meaningful way. Alby showed genuine compassion right from the initial enquiry, and provided a very prompt and thoughtful service. Highly recommended.

We are very grateful for Rachael and Alby and the service they provided during this difficult time. We just lost our oldest family pet and was completely distraught, they carried out the whole process with such a beautiful level of care and respect to our darling Gabby. The memory of our beloved Gabby will be cherished forever. Thankyou Rachael and Alby from the Urrutia Family.

Thank you Alby and Rachel from Harbourside Pet Cremations for your kindness, attention and quick response to caring for our precious Mini. We are extremely grateful for your care and consideration throughout the process and getting her back to us as fast as you did. Highly recommend their services.