My dog, cat or small pet has passed
Individual cremation, personal home or vet collection, ashes return, urns and keepsakes.
View Small Pet OptionsCompassionate care when loss feels like too much
You cannot choose the way they leave,
but you can choose what happens next.
Private cremation and aftercare for pets and horses. When your companion has passed, you don’t need to know what to do next — call Alby and we’ll guide you through.
After-hours available — leave a message any time and we’ll reply quickly.
Private individual cremation, with a Certificate of Guaranteed Individual Cremation
5.0 on Google
Individual cremation optionsHome or vet collectionWe answer personallyAfter-hours available
What to do right now
If your pet or horse has passed, you do not need to work everything out at once. These first steps are enough.
Take a breath
You do not have to make every decision now. Start with the next step.
Keep them somewhere quiet
If possible, place your companion somewhere cool, calm and undisturbed.
Call when you’re ready
Tell us what has happened. Alby or the team will gently guide what comes next.
Tap to call 0493 814 474 →
We’ll guide the rest
We explain collection, care options and timing clearly, without pressure.
A Place of Shelter
When your heart is breaking, you shouldn’t have to work out the next step alone.
Families often call us at the hardest moment — at home, at the vet, in a paddock, or beside the companion they love. You don’t need a plan. You just need to call.
In that moment you’re not only arranging a service; you’re trusting us with someone irreplaceable. Our job is to slow things down, explain what happens next, and care for your companion with dignity.
Who do you need help with today?
Choose the situation that fits today. We will guide you from there.
My horse or large animal has passed
Specialist handling for access, transport and dignity, with care arranged at your property or stable.
View Horse Options
I'm facing a goodbye / planning ahead
When the time is near, we arrange a calm, vet-led farewell at home and take respectful care of everything afterwards.
In-Home Euthanasia
I'm not sure what I need yet
Not sure which service is right? Call Alby and he'll help you work it out. There's no rush.
Call Alby on 0493 814 474Families we’ve helped
Trusted by families when the decision mattered most.
5.0 from 116 Google reviews
“They dropped everything to be here the day I lost my boy.”
I could not recommend Alby and Rachael highly enough to take care of your beloved fur family. The empathy and support they provide is second to none. They made an already difficult process so reassuring. And I trusted them to take the best of care of my boy. They are honest and prompt with communication. They dropped everything to be here the day I lost my boy and I’ll be forever grateful.
“Treated with such kindness from the very first call.”
Alby and the Harbourside team were so kind and compassionate when we lost our beloved Lydian. From the first phone call we felt looked after — nothing was rushed, nothing was outsourced, and every detail was handled with such care. Having him returned home to us in such a beautiful, dignified way meant the world to our family. We are forever grateful.
“Sensitivity and efficiency we will always be grateful for.”
We contacted Harbourside Pet and Equine Cremations in the early hours of the morning after our beloved Labrador cross Monty died. They text back quickly to help us and arrange collection of our boy. When they arrived, they managed everything with absolute compassion and respect for our grief. Within a few days we had Monty’s ashes returned to us and this has given us a feeling of comfort as we know he is back where he belongs. It’s always difficult losing a loved pet, but the sensitivity and efficiency shown by Harbourside Pet and Equine Cremations was greatly appreciated.
“Having a companion in your life for this long is a real blessing.”
I recently had to make the very difficult decision to put my best friend of 29 years, Ben, to sleep. His final day was taken out of my control with him needing to be euthanised without delay — and of course that fell on a Sunday. I had always wanted cremation for my best friend, and because of the timing I thought my wishes had been taken away. An amazing work colleague was quick to intervene, mentioning Harbourside Pet & Equine Cremations. The compassion and care I received was second to none. From the moment Alby introduced himself I felt like I had another friend there helping me.
“Harbourside is the ONLY pet cremation service in NSW I would ever trust with my family. From the first phone call to the return of their ashes, everything was handled with extraordinary dignity and care.”
ALBY & RACHAEL KOSTER
Founders — Harbourside Pet & Equine Cremations
Why we started Harbourside
A family business, built on one belief.
The animals we love notice the smallest changes in us. They seek us out, sit close, and stay. No words. No fuss. Just steady presence.
That kind of bond deserves careful, individual care at the end.
We’re Alby and Rachael Koster. We chose the name Harbourside on purpose: a harbour is a calm, safe place to head for when the weather turns — and that’s what we wanted families to feel when they called.
“Integrity is what happens when no one is watching. With a cremation, you’re trusting us with what you can’t see — so we hold ourselves to the same standard every time, for every companion in our care.”
When you call, we answer. No call centre, no strangers — just two people who chose this work on purpose. What you had was real, and what you’re feeling now matters.
One companion, cared for as an individual — from the first call to the moment they come home.
Grief support
Grief doesn’t end when the practical steps are done.
Losing a pet or horse can bring guilt, shock, numbness, anger and loneliness. You don’t have to talk yourself out of what you’re feeling. Support is here when you’re ready.
Service areas
Two distinct service regions, one consistent standard of care.
Our companion and equine services cover different geographies. Find your region below — or call Alby for anywhere in between.
Dogs · Cats · Companions
Northern NSW
Port Macquarie to Ballina · west to Nana Glen
Home or vet collection across the Mid North Coast and Northern Rivers, with individual cremation and personal return — never couriered, never combined.
Port MacquarieKempseyNambuccaBallinaCoffs HarbourGraftonWoolgoolgaYambaNana GlenSawtellBellingenMacksvilleSouth West RocksWauchopeLaurieton & Camden HavenByron BayLismoreCasinoMacleanAlstonville
Companion services →Horses · Equines · Large Animals
NSW & SE Queensland
Brisbane to NSW Southern Highlands · west to Tamworth & the Hunter
On-property coordination with your vet or stud, individual equine cremation, and personal return — trusted by NSW Mounted Police, Racing NSW and leading equine vets.
BrisbaneSydneyGold CoastNorthern RiversCoffs regionHunter ValleyTamworthSouthern HighlandsScone & Upper HunterMuswellbrookSingletonMaitlandArmidale & New EnglandGunnedahBowralCamden & MacarthurGold Coast HinterlandIpswich & Brisbane ValleyTweedHawkesburyNewcastle
Equine packages →Just outside one of these areas? Call Alby — we travel further than most.
One call is enough.
Speak with Alby, and we’ll help you take the next step.
After-hours available — leave a message any time