Payment
Payment handled beforehand
Payment is handled beforehand so your final moments are not interrupted by forms, invoices, or decisions under pressure.
All horse packages Call Alby for pricing
- ✓Choose your package
- 2Your details (current)
- 3We confirm & collect
- 4Your horse comes home
Open Paddock Package
For families who want ashes returned without a large urn — a quality scatter tube for a paddock farewell or to keep.
One numbered tag · one chamber · one companion at a time · SafeHarbour Verified
What's included
- Compassionate professional collection
- Guaranteed individual cremation — your horse alone
- A representative portion of ashes (approx. 1.5kg) returned in a quality scatter tube
- Matte black cylinder, brushed gold horseshoe
- Hand-engraved gold nameplate with dates
- Certificate of Guaranteed Individual Cremation
- Secure tracked courier delivery
A note on the ashes
A representative portion of your horse's ashes is returned in the scatter tube; the remainder is laid to rest respectfully in our care.
If your horse has already passed and is still with you, please don't wait for the form. Call Alby now on 0493 814 474.
Practical Preparation
Before We Arrive
Everything you need to know — so the time we spend together can be focused entirely on your horse.
You do not need to hold everything in your head right now. We will guide you through every step.
This section makes the practical side clear before we arrive, so your focus can stay on your horse.
We've written this to reduce uncertainty, not add to it. If you only remember one thing, let it be this: you can call and ask us to talk you through it.
Final Goodbye
Your last memory matters
Many families choose to step away during collection so the memory they carry is of love, not logistics. We will guide that gently.
Keepsakes
Keep what matters most
Mane, tail, shoes, rugs — gather anything you wish to keep before we arrive. We include this here so nothing important is forgotten.
Complete the "Let's Begin Their Farewell" form when you're ready — it only takes a few quiet minutes and helps us prepare to care for your horse properly.
We ask that payment is finalised before we arrive. This isn't about paperwork — it's about presence. The moment we step onto your property, we want our entire focus on your horse and on you, with no forms, transactions, or interruptions between us.
To make this as simple as possible, Rachael will send your invoice by email as soon as your booking is confirmed. Once you've settled, simply send your receipt through by text or email and we'll take care of everything from there.
Options include Afterpay, VetPay (15-minute approval), card by phone, and direct bank transfer.
You do not need to remember all of this.
If the time comes suddenly, just call us. We will walk you through each step calmly, clearly, and without pressure.
Frequently asked
Same-day or next-day wherever possible. Call any time — our hours are 6am–6pm, and we're reachable for urgent matters around the clock.
Ready to begin — or just want to talk it through?
Phone Alby directly, or send a quick text or WhatsApp. There's no pressure — we'll calmly walk through what's right for you and your horse.
Every horse is handled under SafeHarbour Verification — one numbered tag, one chamber, one companion at a time.