We’re Alby & Rachael Koster.
We chose the name Harbourside because a harbour is where you go when the weather turns and you need somewhere steady.
Alby spent many years in the funeral industry, where identification, respect and careful handling could never be optional. Rachael spent hers as a Registered Nurse in Emergency, bringing calm, clear communication to families under pressure.
Together, we built Harbourside to give families careful systems, personal guidance and individual care when a companion dies.
“Integrity is what happens when no one is watching.”
Our name
Why Harbourside?
We chose the name Harbourside because when you're caught in the storm of grief, you need a safe harbour — a place of refuge where your companion is protected, and where you can find a moment of calm.
Our SafeHarbour process is that promise: from the moment we collect your beloved friend, they're sheltered through every step of their journey home to you. One numbered tag. One chamber. One companion at a time. No shortcuts, no exceptions.
Harbourside isn't just a business name — it's what we wanted to create for families on the Mid North Coast and beyond: a genuinely safe place during life's hardest crossings. Somewhere you can call at any hour and be met with calm, careful guidance from people who understand exactly what you're carrying.