Emergency response · 24/7 · NSW & SE Queensland
After-Hours & Emergency Horse Removal
Immediate answer
Phone Alby on 0493 814 474 — the phone is answered by a person at any hour, including nights, weekends and public holidays. We coordinate removal of a deceased horse or large animal across NSW and South East Queensland, usually same-day or first thing the following morning, and there is no after-hours surcharge. You do not need to move your horse or arrange machinery yourself.
Phone Alby — 0493 814 474Every horse handled by Harbourside is cared for under SafeHarbour Verification — one numbered tag, one chamber, one companion at a time.
What to do in the first hour
There is very little you need to do physically, and nothing that must be done in the next few minutes. The priorities are the safety of the people present and the other horses.
- Move other horses to a separate paddock or yard if it is safe to do so — herd mates will often stand over a fallen horse.
- Note where the horse is lying and whether a truck or tractor can reach that point. Gate widths, soft ground after rain and steep access are the three things we will ask about.
- If a vet is attending or has attended, ask them to leave a note of the time and cause where you can find it.
- Phone Alby on 0493 814 474 with the property address, the horse's approximate weight and a description of vehicle access.
- Cover the horse with a rug or tarp if you would rather others on the property not see them while you wait.
How quickly can you get here?
Same-day collection is achievable across most of our service footprint, and we will give you an honest window on the phone rather than an optimistic one. Distance, daylight, and whether heavy machinery is needed all affect the timing.
If we cannot reach you until morning, we will say so plainly and tell you exactly how to manage overnight. A deceased horse left in a shaded paddock overnight in cool weather is entirely manageable.
Is there an after-hours or weekend surcharge?
No. Nights, weekends and public holidays are charged at the same rate as a Tuesday morning. Loss does not keep business hours, and we do not think a family should pay more for the time of day their horse died.
What if access is difficult?
Steep ground, bogged paddocks, arenas with narrow gates and horses that have died in a stable or float are all routine for us. We carry the equipment to manage recovery without damaging your property, and we will talk through the approach with you before anything moves.
If we genuinely cannot access the location, we will tell you before we leave, not after we arrive and invoice you.
Frequently asked
Continue reading
What to do when a horse dies — the emergency guide
The complete first-hours guide for owners, agistment managers and vets across NSW and SE Queensland.
Horse Cremation & Removal Packages
All equine aftercare options — from professional removal through to individual cremation and timber memorials.
SafeHarbour Verification
Our chain-of-care promise: one numbered tag, one chamber, one companion at a time.
Equine grief support
Quiet, practical support for owners in the days and weeks after losing a horse.
Horse cremation in NSW
Horse removal in NSW
Deceased horse collection
How horse cremation works
Horse burial rules in NSW
How long horse cremation takes
Horse cremation vs burial
Horse euthanasia: what to expect
Cattle & livestock cremation
Choosing a horse cremation provider
Compassionate equine response across NSW & SE Queensland · SafeHarbour Verified
If your horse is with you now, don't wait.
One call to Alby begins everything — collection, aftercare and the return of ashes if you choose. No paperwork, no pressure.
Hours 6am–6pm · urgent matters answered any time · SafeHarbour Verified