Payment
Payment handled beforehand
Payment is handled beforehand so your final moments are not interrupted by forms, invoices, or decisions under pressure.
Your horse is laid to rest in a private plot on our secure estate grounds in regional NSW (sanctuary arrangements via our Goulburn and Coffs Harbour locations). This is a private burial — not a cremation — strictly closed to public access. On completion we provide a professional, high-resolution photograph of the resting place.
If your horse has already passed and is still with you, please don't wait for the form. Call Alby now on 0493 814 474.
Practical Preparation
Everything you need to know — so the time we spend together can be focused entirely on your horse.
You do not need to hold everything in your head right now. We will guide you through every step.
This section makes the practical side clear before we arrive, so your focus can stay on your horse.
We've written this to reduce uncertainty, not add to it. If you only remember one thing, let it be this: you can call and ask us to talk you through it.
Payment
Payment is handled beforehand so your final moments are not interrupted by forms, invoices, or decisions under pressure.
Final Goodbye
Many families choose to step away during collection so the memory they carry is of love, not logistics. We will guide that gently.
Keepsakes
Mane, tail, shoes, rugs — gather anything you wish to keep before we arrive. We include this here so nothing important is forgotten.
Complete the "Let's Begin Their Farewell" form when you're ready — it only takes a few quiet minutes and helps us prepare to care for your horse properly.
We ask that payment is finalised before we arrive. This isn't about paperwork — it's about presence. The moment we step onto your property, we want our entire focus on your horse and on you, with no forms, transactions, or interruptions between us.
To make this as simple as possible, Rachael will send your invoice by email as soon as your booking is confirmed. Once you've settled, simply send your receipt through by text or email and we'll take care of everything from there.
Options include Afterpay, VetPay (15-minute approval), card by phone, and direct bank transfer.
If the time comes suddenly, just call us. We will walk you through each step calmly, clearly, and without pressure.