Skip to main content

Terms of Service

Last updated: 21 May 2026

Service

Harbourside Pet & Equine Cremations provides individual pet and equine cremation services across our published service area. All services are coordinated with you personally and, where applicable, with your veterinary clinic.

Pricing & payment

Package pricing is published on this site and confirmed in writing before any service is performed. Payment is due on completion unless other arrangements have been made in advance.

Cremation guarantee

Every cremation we perform is strictly individual. We provide a Certificate of Individual Cremation with every return of ashes.

Third-party scheduling (ServiceM8)

When you submit an inquiry, the details you provide are sent to ServiceM8 — our scheduling and customer-management platform — so we can call you back and coordinate your companion's care. By submitting an inquiry you consent to this transfer. See our Privacy Policy for full details on how your information is handled.

Website use

The content on this site is for general information. Photographs and copy may not be reproduced without permission. We make no warranty that the site will be uninterrupted or error-free.

Limitation of liability

To the extent permitted by law, our liability is limited to the price paid for the service in question. Nothing in these terms excludes any rights you have under the Australian Consumer Law.

Contact

Harbourside Pet & Equine Cremations
info@harboursidepetcremations.com.au
0493 814 474

Verified on Google

What families say after their companion comes home

5.0 out of 5135 Google reviews

  • They dropped everything to be here the day I lost my boy.

    “I could not recommend Alby and Rachael highly enough to take care of your beloved fur family. The empathy and support they provide is second to none. They made an already difficult process so reassuring. And I trusted them to take the best of care of my boy.…”

    Stephanie ThompsonChampion Jockey · Sky Racing Expert Commentator · Gold Coast QLD · with her heart horse “Dunk”
  • Treated with such kindness from the very first call.

    “Alby and the Harbourside team were so kind and compassionate when we lost our beloved Lydian. From the first phone call we felt looked after — nothing was rushed, nothing was outsourced, and every detail was handled with such care. Having him returned home to…”

    Lydia SmithFor Lydian · Google Review
  • They understood she was family, not ‘just a bird’.

    “Our cockatiel Pippa was with us for 18 years — through three house moves, two kids growing up, and every morning coffee on the verandah. When she passed I was nervous about ringing around because some places really do treat small pets like an afterthought.…”

    Hannah WilkinsonFor Pippa · Cockatiel · Google Review