Harbourside Pet & Equine Cremations ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

Contact details you provide via our enquiry form (name, email, phone, address).
Details about your pet to coordinate the cremation service.
Basic technical data (IP, device, referrer) and marketing attribution (UTMs, gclid, fbclid) for analytics and ad measurement.

How we use your information

To respond to your enquiry and provide the service you've asked about.
To coordinate collection, cremation and return with you and your vet.
To send transactional confirmations by email and SMS.
To improve our website and measure the effectiveness of our advertising.

Who we share it with

We only share information with service providers who help us deliver this service (e.g. our booking system, email and SMS providers, web analytics). We do not sell your data. We do not use your information for marketing campaigns or newsletters.

Cookies & tracking

We use Google Analytics, Google Ads and Meta Pixel to understand traffic and measure ad performance. You can opt out via your browser settings or each platform's opt-out tools.

Your rights

You can ask to access, correct or delete your personal information at any time. Email info@harboursidepetcremations.com.au or call 0493 814 474.

Contact

Harbourside Pet & Equine Cremations
info@harboursidepetcremations.com.au
0493 814 474