Press & media kit
Media resources and a spokesperson who will actually call you back
Everything on this page is cleared for editorial use — boilerplate, verified facts, images and figures. If you need a quote, a case study with the family's permission, or someone to explain what happens to an animal after it leaves a veterinary clinic, Alby will take the call.
Boilerplate
Short — 40 words
Harbourside Pet & Equine Cremations is a family-owned crematorium on the New South Wales Mid North Coast, performing individual-only cremation for companion animals and horses. Alby and Rachael answer the phone themselves, at any hour.
Long — full description
Harbourside Pet & Equine Cremations is a family-owned and operated crematorium based on the New South Wales Mid North Coast. It performs individual cremation only — one animal in the chamber at a time — for companion animals from Port Macquarie to Ballina and west to Nana Glen, and for horses and large animals from Brisbane and the Gold Coast through the Northern Rivers, Hunter, Greater Sydney, Illawarra and Southern Highlands, and west to Tamworth. Every animal is fitted with a numbered stainless SafeHarbour tag at the point of collection, with each stage of the process logged to a private tracking page for the family. Collection is available seven days a week including after hours, with no after-hours, weekend or public-holiday surcharge. Ashes are usually returned within 5–7 business days, hand-delivered wherever distance allows, with a signed Certificate of Individual Cremation. Referring practices and organisations include NSW Mounted Police, Racing NSW and REC Equine Specialists. Harbourside holds 132 Google reviews at 5.0 stars.
Please attribute as “Harbourside Pet & Equine Cremations” and link to harboursidepetcremations.com.au.
Fact sheet
- Legal and trading name
- Harbourside Pet & Equine Cremations
- Ownership
- Family owned and operated by Alby and Rachael
- Base
- Mid North Coast, New South Wales, Australia
- Services
- Individual pet cremation; individual horse and large-animal cremation; on-property and clinic collection; keepsakes and paw-print memorials; veterinary aftercare
- Companion animal coverage
- Port Macquarie to Ballina, west to Nana Glen — including Coffs Harbour, Kempsey, Grafton, Yamba, Byron Bay and Lismore
- Equine and large-animal coverage
- Brisbane and the Gold Coast, Northern Rivers, Mid North Coast, Hunter, Central Coast, Greater Sydney, Illawarra, Southern Highlands, west to Tamworth
- Availability
- Phone answered 24 hours, seven days, including public holidays
- Turnaround
- Ashes usually returned within 5–7 business days
- Independent reviews
- 132 Google reviews at 5.0 stars
- Referring organisations
- NSW Mounted Police, Racing NSW, REC Equine Specialists and veterinary practices across NSW and South East Queensland
Stories we can speak to on the record
What families are legally allowed to do with a pet's body
Council rules on home burial, water tables and setbacks differ street by street, and most families are told nothing at the clinic. We can speak plainly about what applies in a given LGA.
Background readingThe horse-owner problem nobody plans for
Australia has very few operators able to cremate a horse individually, so owners frequently face on-property burial they cannot legally or practically carry out. Alby speaks to this from the paddock, not from theory.
Background readingWhy 'individual cremation' is not a protected term
There is no enforced Australian standard behind the phrase, which is why identification and custody records matter more than marketing language.
Background readingDisaster, flood and bushfire animal loss on the Mid North Coast
Regional emergencies leave families and property owners with animals to deal with and no obvious help. We can talk about what actually happens in those weeks.
Background readingWe will not put a grieving family in front of a camera to get coverage. Case studies are only ever offered with the family's explicit written permission, and they can withdraw it at any point.
Images and downloads
The images below are ours and are cleared for editorial use with attribution to Harbourside Pet & Equine Cremations. For higher-resolution files, a logo pack, or a photograph of a specific part of the process, email us and we will send them the same day.
Harbourside — the harbour at first light
Horses in a paddock — Harbourside equine cremation and removal
Dogs and cats — Harbourside individual companion cremation
Verified on Google
What families say after their companion comes home
5.0 out of 5132 Google reviews
They dropped everything to be here the day I lost my boy.
“I could not recommend Alby and Rachael highly enough to take care of your beloved fur family. The empathy and support they provide is second to none. They made an already difficult process so reassuring. And I trusted them to take the best of care of my boy.…”
Stephanie ThompsonChampion Jockey · Sky Racing Expert Commentator · Gold Coast QLD · with her heart horse “Dunk” Treated with such kindness from the very first call.
“Alby and the Harbourside team were so kind and compassionate when we lost our beloved Lydian. From the first phone call we felt looked after — nothing was rushed, nothing was outsourced, and every detail was handled with such care. Having him returned home to…”
Lydia SmithFor Lydian · Google Review They understood she was family, not ‘just a bird’.
“Our cockatiel Pippa was with us for 18 years — through three house moves, two kids growing up, and every morning coffee on the verandah. When she passed I was nervous about ringing around because some places really do treat small pets like an afterthought.…”
Hannah WilkinsonFor Pippa · Cockatiel · Google Review