Available right now
After-hours and same-day pet collection
Call 0493 814 474. It is answered by Alby, not a call centre, at any hour of the day or night.
There is no after-hours surcharge and no weekend surcharge. Same-day collection is available in most of our service area, and if you would rather wait until morning, that is completely fine.
Where we collect from, and when
For companion animals, we collect from Port Macquarie in the south, north to Ballina, and west to Nana Glen — homes and veterinary clinics alike, seven days a week.
For horses and large animals, our reach is much wider: Brisbane and the Gold Coast, through the Northern Rivers and Mid North Coast, into the Hunter, Greater Sydney and the Southern Highlands, and west to Tamworth and New England.
What to do while you wait
- Move your companion somewhere cool and quiet, away from sun and heating.
- Lay them on a towel or blanket, on their side, legs gently folded.
- Let other pets in the home see them if they want to.
- Take whatever photos or keepsakes you would like. We include a paw print and fur clipping regardless.
If it is the middle of the night
You are allowed to wait. There is no medical urgency and nothing goes wrong overnight in a cool room. Many families prefer to sit with their companion and call us in the morning, and we would never rush that.
If you would rather they were collected straight away, we will come. Either choice is right.
Questions families ask us
- Can you collect a pet at night?
- Yes. We collect seven days a week including nights and weekends, at no extra charge. Call 0493 814 474 at any hour.
- Is there an after-hours or weekend surcharge?
- No. The published package price is the price whenever you call and wherever you are inside our service area.
- How quickly can you get here?
- Same-day collection is available across most of our area. Timing depends on distance and what else is already booked, and we will give you an honest window on the phone rather than an optimistic one.
- Can I wait until the morning?
- Absolutely, and many families do. Keep the room cool and quiet overnight and call us when you are ready.